Effective date: 5 November 2026
1. Welcome to TLC for Kids
Welcome to TLC for Kids.
TLC for Kids is an Australian registered charity dedicated to providing immediate practical and emotional support to sick children and their families.
Established in 1998, our organisation works with healthcare professionals, families, communities, volunteers and supporters to provide meaningful assistance when it is needed most.
Our mission is to help sick children and their families through life’s most challenging moments, providing practical support, comfort and positive distraction.
These Terms & Conditions explain the conditions governing the use of our website, online services, donations, fundraising activities, event registrations and other interactions with TLC for Kids.
We believe that transparency, fairness and trust are essential to maintaining strong relationships with the people and communities we serve.
By accessing or using our website and associated online services, you agree to these Terms & Conditions to the extent permitted by applicable law.
2. About TLC for Kids
TLC for Kids Incorporated is a registered Australian charity and endorsed Deductible Gift Recipient.
Organisation details
- Legal name: TLC for Kids Incorporated
- ABN: 34 335 920 537
- Registered address: G03/7 English Street, Essendon Fields VIC 3041, Australia
- Telephone: 1300 361 461
- Email: [email protected]
- Website: https://www.tlcforkids.org.au/
TLC for Kids operates charitable programs and initiatives that provide support to children, families and healthcare services.
Information about our registration, governance and charitable activities is also available through the Australian Charities and Not-for-profits Commission:
3. Scope of these Terms & Conditions
These terms apply to the TLC for Kids website and associated online services, including:
- General website browsing and information.
- Online donations and regular giving.
- Fundraising registrations and enquiries.
- Event bookings and ticket purchases.
- Merchandise purchases, where offered.
- Volunteer and partnership enquiries.
- Website forms and online communications.
- Digital resources and publicly available materials.
Some TLC for Kids programs, fundraising initiatives and digital services have additional terms and conditions.
Where specific conditions apply, these will be provided separately and should be read alongside this document.
If additional terms conflict with these general website terms, the more specific terms will generally apply to the relevant service, subject to applicable law.
4. Our charitable programs and services
TLC for Kids delivers a range of practical and emotional support services for sick children and their families.
Our programs include Rapid TLC, the TLC Distraction Box program, the TLC Ambulance service and Tap 2 Distract.
Services may have different referral processes, operational arrangements, availability requirements and eligibility considerations.
Rapid TLC
Rapid TLC provides practical support in response to requests from healthcare professionals on behalf of children and families.
Access to this service is subject to the relevant referral procedures, available resources and applicable program conditions.
Healthcare professionals using our dedicated referral systems must comply with the relevant program requirements.
TLC Distraction Boxes
TLC Distraction Boxes provide healthcare professionals with practical resources that support positive distraction and engagement during potentially stressful healthcare experiences.
Their use should be appropriate to the circumstances and consistent with relevant clinical, infection prevention and workplace requirements.
TLC Ambulance
The TLC Ambulance program creates meaningful experiences for eligible children and their families, subject to relevant medical, safety, staffing, operational and logistical considerations.
Specific arrangements, permissions and conditions may apply to individual journeys.
Tap 2 Distract
Tap 2 Distract is a free digital positive distraction resource available to children, families and people of all ages.
It has its own Terms of Service and Privacy Policy, covering the mobile application, online activities and associated Workplace Wellbeing and Communities initiatives.
Tap 2 Distract website
Tap 2 Distract Terms of Service
https://www.tlcforkids.org.au/tap-2-distract-terms-of-service
Tap 2 Distract Privacy Policy
https://www.tlcforkids.org.au/tap-2-distract-privacy-policy
The separate Tap 2 Distract policies should be reviewed by anyone using or distributing that resource.
Service availability
TLC for Kids aims to respond compassionately and efficiently to requests for assistance.
However, individual services may be affected by available resources, referral requirements, operational capacity, safety considerations and circumstances outside our reasonable control.
Website information about our programs is general in nature and does not guarantee approval of a request or availability of a particular service.
Nothing in these terms limits statutory rights or protections that may apply.
5. Donations and charitable contributions
Donations help TLC for Kids deliver practical and emotional support to sick children and their families.
We appreciate every contribution and are committed to treating donors fairly, respectfully and transparently.
Donations may be made through our website, authorised fundraising platforms, bank transfers, regular giving arrangements or other approved channels.
Where possible, donors should ensure that their details and contribution amounts are correct before completing a transaction.
Tax-deductible donations
TLC for Kids is endorsed as a Deductible Gift Recipient in Australia.
Eligible donations may be tax-deductible under Australian taxation law.
However, not every payment made to a charity automatically qualifies as a tax-deductible gift.
Payments involving material benefits, including certain event tickets, merchandise, auctions or other purchases, may be treated differently for taxation purposes.
Donors should refer to the information supplied with their receipt and relevant Australian Taxation Office guidance.
6. Donation refunds
We understand that mistakes can happen, and we aim to respond fairly and compassionately.
If you have made an error when donating or change your mind about contributing to TLC for Kids, we will honour requests for refunds made within 15 days of the donation.
To request a refund, please contact:
Telephone: 1300 361 461
Email: [email protected]
Please provide sufficient transaction information to help us identify the donation.
Where practicable, approved refunds will be returned through the original payment method.
Additional verification may be required to protect against fraudulent or unauthorised transactions.
Requests made outside the 15-day period will be considered according to the circumstances and any applicable legal obligations.
This policy does not limit rights or remedies available under applicable law.
7. Regular and recurring donations
TLC for Kids may offer regular giving programs that allow supporters to make recurring donations.
By establishing a recurring donation, you authorise the nominated payment arrangement in accordance with the information provided during registration.
You may request cancellation or changes to a recurring donation by contacting TLC for Kids or using an available donor management facility.
We will process cancellation requests as promptly as reasonably practicable.
Please contact us sufficiently in advance of your next scheduled payment to allow time for processing.
If a payment has already been processed, refund requests will be considered under our donation refund policy and any applicable law.
Regular giving arrangements may also be subject to the terms of the relevant payment provider.
8. Fundraising on behalf of TLC for Kids
We welcome individuals, schools, businesses and community organisations wishing to fundraise in support of TLC for Kids.
However, fundraising activities conducted in our name may require prior authorisation.
Before organising a public fundraising activity, individuals or organisations should contact TLC for Kids and complete any applicable fundraising approval process.
Fundraising organisers are responsible for complying with relevant laws, permits, safety requirements and the conditions of any authorisation provided.
Unless expressly approved in writing, fundraising organisers must not:
- Represent themselves as employees or official agents of TLC for Kids.
- Enter agreements or incur expenses on behalf of TLC for Kids.
- Use our branding in a way that suggests an unapproved partnership.
- Make misleading claims about how funds will be used.
- Commit TLC for Kids to supplying services, resources or financial assistance.
Separate fundraising terms, agreements or guidelines may apply to particular campaigns and activities.
Fundraising activities must be conducted ethically and in accordance with applicable Australian state and territory requirements.
9. Events, bookings and ticket purchases
TLC for Kids may organise or support fundraising events, community activities and other ticketed experiences.
Event registrations and ticket purchases may be subject to additional terms displayed at the time of booking.
These may include event-specific information about closing dates, ticket transfers, cancellations, accessibility and attendance requirements.
Refunds requested by ticket purchasers
Where an event proceeds as advertised, requests for discretionary refunds will generally be considered if received before the published event booking closing date.
Any event-specific refund conditions will be communicated where applicable.
Cancelled or postponed events
If TLC for Kids cancels, postpones or significantly changes an event, affected ticket holders will be advised of the available options.
Depending on the circumstances, these may include a refund, replacement booking, credit or another appropriate remedy.
Nothing in these Terms & Conditions excludes consumer guarantees, refund entitlements or other rights that cannot lawfully be excluded.
Event changes
Event venues, speakers, schedules, activities and other arrangements may occasionally change.
TLC for Kids will take reasonable steps to communicate material changes and respond fairly to affected attendees.
Event participation
Attendees are expected to act respectfully and comply with reasonable safety, venue and event instructions.
TLC for Kids reserves the right to respond appropriately to behaviour that threatens the safety, dignity or reasonable enjoyment of others, subject to applicable law.
10. Merchandise and other purchases
Where TLC for Kids offers merchandise or other products for sale, relevant descriptions, prices and delivery arrangements will be provided through the applicable purchasing process.
We aim to ensure product information is accurate and that purchases are handled fairly.
Any returns, refunds or remedies will be managed in accordance with the relevant purchase conditions and applicable Australian Consumer Law requirements.
Nothing in these terms excludes or limits consumer guarantees that cannot lawfully be excluded.
11. Website use and acceptable conduct
We welcome visitors who wish to learn about TLC for Kids, support our mission or access information about our programs.
When using our website or associated services, you agree to do so lawfully and responsibly.
You must not:
- Attempt to gain unauthorised access to systems or information.
- Interfere with the security, operation or availability of our website.
- Introduce malicious software or harmful code.
- Submit fraudulent, misleading or unlawful information.
- Misuse online forms, payment facilities or communication channels.
- Copy or commercially exploit protected materials without permission.
- Misrepresent an affiliation, approval or partnership with TLC for Kids.
We may take reasonable action to protect our website, users, staff and services from misuse.
12. Intellectual property
Unless otherwise stated, the content and materials appearing on TLC for Kids websites are owned by TLC for Kids or used with appropriate permission.
These may include:
- Organisational names, logos and branding.
- Written content and educational resources.
- Photography, graphics and illustrations.
- Video and other multimedia content.
- Digital tools, designs and software.
- Campaign materials and fundraising resources.
Website content may be accessed for lawful personal, educational or informational use.
We welcome responsible sharing of links to our website and publicly available campaign information.
However, reproducing or modifying protected materials for commercial purposes, misleading promotion, unauthorised fundraising or other uses outside any permission granted requires prior approval.
For permission enquiries, contact [email protected].
Nothing in this section restricts uses permitted by applicable copyright law.
13. Photographs, stories and personal experiences
TLC for Kids may publish photographs, testimonials and stories relating to the people and communities we support.
These materials may involve children, families, healthcare professionals, volunteers, donors or other participants.
We recognise that personal stories and images deserve particular care, especially where children or sensitive circumstances are involved.
Visitors must not reproduce or redistribute identifiable photographs, stories or personal information from our website in ways that breach applicable rights, permissions or laws.
Any permission TLC for Kids grants to use material does not override privacy, copyright or other rights held by individuals or third parties.
For media or content enquiries, please contact TLC for Kids.
14. Privacy and personal information
TLC for Kids respects the privacy of visitors, donors, families, volunteers, supporters and other people who interact with our organisation.
We may collect personal information where reasonably necessary to process donations, manage enquiries, administer programs, coordinate events or undertake other legitimate organisational activities.
Our handling of personal information is explained in our dedicated Privacy Policy.
TLC for Kids Privacy Policy
https://www.tlcforkids.org.au/privacy
For information specifically relating to Tap 2 Distract, please refer to:
Tap 2 Distract Privacy Policy
https://www.tlcforkids.org.au/tap-2-distract-privacy-policy
These policies explain relevant information handling practices, privacy rights and contact arrangements.
15. Third-party websites and payment providers
Our website may contain links to external websites, payment processors, fundraising platforms, app stores and other independent services.
These services may have their own terms, privacy policies and technical requirements.
TLC for Kids does not control all aspects of third-party websites or services.
We encourage visitors to review relevant conditions before providing personal or financial information to an external provider.
Where a third-party service is used to process donations or purchases, additional provider terms may apply.
Nothing in this section excludes any responsibility TLC for Kids has under applicable law.
16. Information accuracy and availability
We take reasonable steps to ensure that information published on our website is accurate, current and helpful.
However, information about our programs, services, events and activities may change over time.
We may update website content, correct errors, improve functionality or temporarily restrict access for maintenance or security reasons.
Where information is important to a particular decision, visitors are encouraged to contact us to confirm the current details.
To the extent permitted by law, TLC for Kids does not guarantee uninterrupted website availability or that all content will remain unchanged.
17. Limitation of liability and consumer rights
TLC for Kids aims to provide reliable information, responsible digital services and fair dealings with everyone who interacts with the organisation.
To the extent permitted by applicable law, TLC for Kids does not guarantee that its website or digital resources will be continuously available, free of technical errors or suitable for every individual circumstance.
We are not responsible for losses caused solely by unlawful misuse of our services or circumstances outside our reasonable control, to the extent permitted by law.
Nothing in these Terms & Conditions excludes, restricts or modifies rights, consumer guarantees or remedies that cannot legally be excluded, restricted or modified.
This includes rights available under the Australian Consumer Law and other applicable legislation.
Nothing in these terms limits liability where such a limitation would be unlawful.
18. Changes to these Terms & Conditions
We may update these terms to reflect changes to our services, operating practices, technology or legal obligations.
The latest version will be published on our website, together with its effective date.
Where changes materially affect users’ rights or obligations, we will take reasonable steps to communicate them as appropriate.
Changes will not retrospectively remove accrued statutory rights.
19. Governing law
These Terms & Conditions are governed by the laws of Victoria, Australia, subject to any mandatory legal protections that apply.
Nothing in this section prevents individuals from exercising statutory consumer rights or accessing remedies available under applicable law.
20. Enquiries, concerns and complaints
TLC for Kids welcomes feedback and is committed to responding fairly and respectfully to questions or concerns.
If you have an enquiry about a donation, event, service, website issue or these Terms & Conditions, please contact us.
We aim to review concerns promptly, explain relevant decisions and work towards a reasonable resolution.
TLC for Kids Incorporated
ABN: 34 335 920 537
G03/7 English Street
Essendon Fields VIC 3041
Australia
Phone: 1300 361 461
Email: [email protected]
Website: https://www.tlcforkids.org.au/
21. Related policies and information
The following documents provide further information about our practices and services.
TLC for Kids Privacy Policy
https://www.tlcforkids.org.au/privacy
TLC for Kids Website Disclaimer
https://www.tlcforkids.org.au/disclaimer
Tap 2 Distract Terms of Service
https://www.tlcforkids.org.au/tap-2-distract-terms-of-service
Tap 2 Distract Privacy Policy
https://www.tlcforkids.org.au/tap-2-distract-privacy-policy
Tap 2 Distract website
Australian Charities and Not-for-profits Commission
Australian Taxation Office
Our commitment
Every interaction with TLC for Kids represents an opportunity to build trust, demonstrate care and create meaningful support for sick children and their families.
Whether you are seeking information, accessing a service, volunteering, making a donation or supporting one of our initiatives, we are committed to treating you with dignity, fairness and respect.
Thank you for being part of the moments that matter.
© 2026 TLC for Kids Incorporated. All rights reserved.
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